About Us & Contact / Customer Support
- About Us & Contact Customer Support
Who We Are?
With more than 15 years experience in the tourism industry, Gladiator Tours operate and organize tours with professionality for customers from all around the globe. With our online registration forms, if completed correctly, we manage to satisfy mainly every request.
Assigning certified and experienced tour guides, we will turn your trip into a unique experience, save you precious time by having privileged entrance mainly to every site or museum.
Our goal is to transform your trip into a unique experience where the information and the knowledge melt together with places, sights, and art. Take you in a place where colors and landscapes become, with a bit of fantasy, reality what only in digital images can be shown otherwise.
Why Gladiator Tours?
We will take you on a journey back in time where you can experience the culture, the places that early Romans built, frequented and lived in, traditions passed on the modern days... in a few words: emotions what you can discover only with Gladiator Tours.
We started our activities in 2005 with the idea to raise awareness of Roma, the world capital of culture and Christianity. Basin of expression arts and culture without equal. Unique in its place the worlds largest temple of knowledge, and the only open-air museum with the most-high concentration of art and history.Also working in other Italian cities such as Florence, Siena, and Pompei.
For us every customer is important, and this is the reason why we create our packages to suit every request, constantly changing/improving or adding services based on the feedbacks/tips given by our clients. Plus we maintain our policy of REFOUND IF NOT SATISFIED!
Visit and walk the streets what the Romans used and lived with, see places, historical objects used back in time, learn their habits centuries and millenniums ago and realize that the whole city is actually an immense museum. Learn about Christianity and Catholicism, culture through art. All this and more can be seen only here, making it possible with us to do all this in one trip.
Reasons to Choose Us
- More than 250.000 customers since 2005
- Official licensed guides recognized by the Italian state.
- Expert local speaking tour guides
- Our agreements and guided tour reservations with Italy's most important monuments will allow us to bypass the exhausting waiting lines for almost all monuments where our agency is organizing activities
- More than 15.000 travelers decided to follow us on our social media platforms
- Our customers rated us with 4.7 out of 5 stars on TripAdvisor, Google and Facebook Reviews.
- 100% Refund & Cancellation Policy. If the tour is not as described contact us and you will get a 100% refund!
- Book safely and hassle-free. To book a tour on our website requires 1 minute of your precious time!
Tour Guides & Languages
Our agency is collaborating mostly with local italian guides but we are also having the priviledge of working with native-born guides in english, spanish, german and russian languages allowing us to provide only top-notch experiences for our travelers!
Frequently Asked Questions
How can I book a tour?
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Cookies and Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Gladiator Tour SRL uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Italy and choose to provide information to us, please note that we transfer the data, including Personal Data, to Italy and process it there.
Disclosure Of Data
Gladiator Tour SRL may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Gladiator Tour SRL
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
- By email: [email protected]
- By visiting this page on our website: https://gladiatortours.com/about-us&contact
The contract is ruled by the following provisions and by the Legislative Decree n. 111 of 17/03/1995, by the Directive 90/314 CEE, by the International Conventions on the subject and, particularly, by the Convention of Bruxelles of 20/04/1970, made executory wih law 29/12/1977 n. 1084.
The price includes transport (where indicated) by air-conditioned motorcoaches, local guide, entrance fees, meals as specified, boat transportation where indicated, services of a tour leader for excursions, and VAT. Drinks during meals (except where indicated), personal extras and other expences not mentioned previously are not included in the cost of the tour.
Change of booking:
For operational reasons or matters beyond its control the travel agent can modify or substitute alternative services for the same type or quality within 7 days.
4 days before clients arrival: free of charge
3 days before clients arrival: 50% penalty
24 hours and no-show:100% penalty
Cancellation Policy – for excursions:
4 days before clients arrival: free of charge
+3 days before clients arrival: 50% penalty
24 hours and no-show:100% penalty
Cancellation Policy - other cases:
Rome Tour and Gladiator tour srl assumes no responsibility and are not liable in any way for any lack of service or access problems deriving from strikes or absence of personnel at any Italian State Museum and Vatican Museums. Furthermore relevant authorities may occasionally offer special promotions, free entrance periods and the like, should such offers coincide with any bookings made through this site then we regret that we are not able to obtain a refund on your behalf, neither is Rome Tour or Gladiator tour srl are obliged to offer any refund. The client will be supplied with audio-receiver by Rome Tour by Gladiator tour srl with earphones (where indicated) in order to benefit of a clear communication (explanations/instructions without noises due to crowded places). In case of damage or loss a € 50,00 penalty will be charged.
0 - 5 free
Complaints and refunds:
All complaints and refund requests must be made in writing to Rome tour or Gladiator tour srl email: [email protected] - Requests must be made within 30 days of the tour and must include ticket receipt for tour/s purchased. NO request will be considered without your ticket and proof of purchase.
NO REFUNDS WILL BE CONSIDERED ON UNUSED PORTIONS OF A TOUR OR UNUSED ADMISSIONS